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NEW Digital Banking Experience

We are excited to announce that our new Digital Banking Experience will go live on Tuesday, July 20th. You will now see a seamless design on all devices - desktop, tablet & mobile

Seamless Design

Seamless design across Desktop, Mobile & Tablet devices with one login experience.

Unique Login

All members will now have a unique username and password. 

Enhanced Features

Join us for a 30-day countdown as we uncover many of the exciting new features our Digital Banking Experience will offer. 

Frequently Asked Questions

Glossary

Digital Banking                                

Any banking activities that are completed using a digital device — whether it's a desktop computer or a mobile banking app. Maine Savings is moving our current online and mobile banking to one seamless digital banking experience.

Widget:                                               

Buttons or icons that help the user navigate through functional areas within Digital Banking: Accounts, Transfers, Wires, My Credit Score, etc.

External Transfers                          

This feature is currently referred to as Account to Account (A2A) transfers. External Transfers are ACH transactions.

Account Aggregation:                   

Linking accounts you may have at other financial institutions to your Maine Savings Digital Banking account will enable you to view your assets and liabilities in one place, giving you a complete view of your personal finances.

M to M                                                

Member to Member functionality allows you to transfer funds to other Maine Savings members, allowing you to make internal transfers into those accounts. 

Primary Account Owner              

The person who makes the initial application to open an account or to apply for credit is the primary account owner.

Joint Account Owner                    

The secondary person on an account.  The joint account owner has all the same rights as the primary owner.

Registered User:                             

Current online banking primary account holder. (You already have a username and access to online banking today).

QUESTIONS

What is Digital Banking? 

Any banking activities that are completed using a digital device — whether it's a desktop computer or a mobile banking app. Maine Savings is moving our current online and mobile banking to one seamless digital banking experience.

Why did Maine Savings change from online and mobile banking to digital banking?

Maine Savings is always looking for ways to improve our members’ experience. The new Digital Banking offers many added benefits and features to our members:

  • Seamless design across desktop, mobile and tablets
  • A member-centric focus which means each user will have their own login credentials, allowing them to see accounts associated with their Social Security Number (SSN) or Employer Identification Number (EIN).
  • Wires Transfer requests
  • RedWallet Rewards tracking
  • External account aggregation – Link accounts you have at other financial institutions for viewing in one place
  • And so much more!

Will Digital Banking work on my browser and on all devices? 

  • Browsers Supported: Make sure your browser is within the latest two versions (Safari, Chrome, Edge, Firefox).
  • Browser Not Supported: Internet Explorer
  • Devices Supported:
    • Windows: Versions still supported by Microsoft and support a browser listed above
    • OS X: Versions still supported by Apple and support a browser listed above
    • Android: Version 6.0+
    • iOS: Last two major releases

Is there anything for me to do prior to launch of Digital Banking?

Prior to June 29, we ask that you, as the Registered User, verify that your email address and phone number are accurate within the current online banking. You may verify this by using the full site at mainesavings.com. Once logged into online banking, click on the Profile tab and then scroll down to the Primary Contact Info section.  If either the email address or phone number needs to be updated, select the Edit icon, update the information, and save changes.

Will Bill Pay Change?

No. If you are a current Bill Pay user and the primary account holder, all information including payees, scheduled payments, and payment history will remain the same.

If I am already registered for Online Banking and/or Mobile Banking, do I need to register as a new user?

No. If you are the primary account holder, your online banking account will carry over and you will be able to login with your existing username. You will need to create a new 15-character password. Click here to see step-by-step instructions.

Will I need a new password?

Yes. You will need to create a password with a minimum of 15 characters, that will only need to be changed annually. Here are some suggestions for creating that password:

  • Avoid common words, birthdates or anniversary dates for security reasons.
  • Think of a sentence you can remember and use the first letter of each word to formulate your new password.
  • Your new password will require at least one of each of the following:
    • lowercase letter
    • uppercase letter
    • special character
    • number

Why does my new password need to be a minimum of 15 characters?

The longer and more complex a password is, the more security you have. We’ve listened to you, and now you will only have to change it once a year! 

Will the joint owner on my account still share my login credentials?

No. Joint owners will now need to register for their own login credentials. Now each member will have their own username and password, allowing members to see accounts associated with their Social Security Number (SSN) or Employer Identification Number (EIN).

If I am the joint owner on an account, will I now need my own username and password?

Yes. Upon registration, you will establish your own username and password.  

How do I know if I am the primary or the joint owner of an account?

If you are the primary owner of the account, your name will appear at the top of the statement, and any joint owner will be listed at the top of the Statement Detail section.

Is biometrics supported with the new Digital Banking?

If the biometric security (facial or fingerprint) on your mobile device is currently activated, you’ll be prompted with biometric set up instructions.

IMPORTANT NEXT STEPS

July 20th we transition to our new Digital Banking Experience. Please follow these helpful steps to ensure a smooth transition.

Upcoming Features

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Online & Mobile

Remote banking services give you the flexibility to manage your money on the go.

Personal Loan

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Need additional help?

Whether you're still on the lookout for what you came here for, or are ready to take the next step, we've got you covered.