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Scam Alert - Technical Support


This scam targets individuals and seeks to gain access to their computer. The call gives you the illusion that you are speaking with someone from Microsoft support, but you are not. They tell you they need to fix a problem on your computer, but there is no legitimate problem. The scammer asks you to give them access (remote access) to your computer. Once they have access to your computer they can capture your banking information, personal information, or install malware to cause real issues and steal your information.

Full article from Microsoft can be found HERE.

This scam can allow your banking information to be accessed along with other account and personal information stored on your computer. 

Another way these scammers can cause financial harm is to infect your computer with malware or ransomeware. Once the computer is infected, the scammers will try and tell you the only way to fix the problem is to pay them to fix it. By paying to fix it they could also gain access to your credit card information. 

What should I do if I get this call?

Hang up on them and do not give them access to your computer.

How do I know it's a scam?

If anyone calls you trying to access your personal information, do not give them any information. Ask what company they are calling from and call the company directly if it is a reputable company. In this scam Microsoft was supposedly on the phone. You could find the Microsoft support number on their website and call support directly.

What do I do if I granted them access to my computer?

The first thing you should do is notify your bank or credit union to secure your accounts. If you are a Maine Savings member you can call: 207-862-6500. For additional help you can call the AARP Fraud Watch Network Helpline: 877-908-3360